SIP DECT programing

[nowickj]

On the begining I would like to tell that I'm beginer in MoVoice Office 400:)
I have phisicaly controller 470 with 2 base station RFP35. I can log DCT phones d612 to the system using Authentication code (AC), but when I'm trying to log in the phone to the user then I have information Login failure.
Many thx form any kind of help

[sarond]

So to login are you using *1 1 {ext} on the DECT phone.

Also are the terminals programmed as Mitel SIP DECT?

[nowickj]

Phone is a SIP DECT/Mitel 610/612 DECT
When I switch on the phone first time I must write AC of the system. after few sec phone is in My LAB system. Then I type 1 {ext} and it send Me to the Administration menu, where I have User login, Sync system data, System credentional, Status, System, SIP user/device, Version.
On the main screen I have information Please Login.

[sarond]

While on the main screen where it says login you dial
*1 1 {ext}

This is a feature to login the extension to the handset, it's like hotdesking. You can log out as well or login in a different user.

[bojo387]

Like sarond mentioned, in your case, you will log in this way:
key in *1 1 <user no.> then press dial, example: *1 1 311
Then, it will ask for the Auth. Code (This is the user's PIN in the 470).

If you are having issues, maybe you could take a video and send us a link to it so we can see what you are encountering?

BR/Bojo

[nowickj]

hello.

Below You have a video link.
https://www.youtube.com/watch?v=zjK8Mf5S_I8

[bojo387]

do the *11581 after successfully subscribing (After the auth. code part), when you see the "Please login".

[nowickj]

When on the screen I have "Please Login" I do *11{ext} then I have information "Login Failed"

[bojo387]

Could you share screenshots of the terminal configuration from the 400 web admin?

[nowickj]

If You need something more I can add more screens

[bojo387]

Seems like it was created as TDM DECT and not SIP-DECT. Please create the terminal by choosing Mitel SIP and then Mitel SIP-DECT as terminal type.

[nowickj]

I did as You said but all the time I have "Login Failed"

[bojo387]

So it doesn't even ask you for the auth code again after the *11<ext>?

Did you use autoprovision for the SIP-DECT system? (using DHCP from the Mitel 470)?

[nowickj]

So it doesn't even ask you for the auth code again after the *11<ext>? - NO

Did you use autoprovision for the SIP-DECT system? (using DHCP from the Mitel 470)? - YES

[bojo387]

Can you screenshot the SIP settings from your OMM?

As well as the DHCP IP addresses from the M470 showing the RFP MACs?