Author Topic: SIP DECT programing  (Read 3813 times)

Offline nowickj

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SIP DECT programing
« on: October 12, 2018, 04:58:59 AM »
On the begining I would like to tell that I'm beginer in MoVoice Office 400:)
I have phisicaly controller 470 with 2 base station RFP35. I can log DCT phones d612 to the system using Authentication code (AC), but when I'm trying to log in the phone to the user then I have information Login failure.
Many thx form any kind of help :)


Offline sarond

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Re: SIP DECT programing
« Reply #1 on: October 12, 2018, 06:29:18 AM »
So to login are you using *1 1 {ext} on the DECT phone.

Also are the terminals programmed as Mitel SIP DECT?

Offline nowickj

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Re: SIP DECT programing
« Reply #2 on: October 12, 2018, 07:58:48 AM »
Phone is a SIP DECT/Mitel 610/612 DECT
When I switch on the phone first time I must write AC of the system. after few sec phone is in My LAB system. Then I type 1 {ext} and it send Me to the Administration menu, where I have User login, Sync system data, System credentional, Status, System, SIP user/device, Version.
On the main screen I have information Please Login.

Offline sarond

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Re: SIP DECT programing
« Reply #3 on: October 12, 2018, 10:26:07 AM »
While on the main screen where it says login you dial
*1 1 {ext}

This is a feature to login the extension to the handset, it's like hotdesking. You can log out as well or login in a different user.

Offline bojo387

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Re: SIP DECT programing
« Reply #4 on: October 13, 2018, 11:58:25 PM »
Like sarond mentioned, in your case, you will log in this way:
key in *1 1 <user no.> then press dial, example: *1 1 311
Then, it will ask for the Auth. Code (This is the user's PIN in the 470).

If you are having issues, maybe you could take a video and send us a link to it so we can see what you are encountering?

BR/Bojo

Offline nowickj

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Re: SIP DECT programing
« Reply #5 on: October 15, 2018, 04:32:04 AM »
hello.

Below You have a video link.
https://www.youtube.com/watch?v=zjK8Mf5S_I8

Offline bojo387

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Re: SIP DECT programing
« Reply #6 on: October 15, 2018, 05:27:21 AM »
do the *11581 after successfully subscribing (After the auth. code part), when you see the "Please login".





Offline nowickj

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Re: SIP DECT programing
« Reply #7 on: October 15, 2018, 05:49:25 AM »
When on the screen I have "Please Login" I do *11{ext} then I have information "Login Failed"

Offline bojo387

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Re: SIP DECT programing
« Reply #8 on: October 15, 2018, 05:56:58 AM »
Could you share screenshots of the terminal configuration from the 400 web admin?

Offline nowickj

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Re: SIP DECT programing
« Reply #9 on: October 15, 2018, 06:29:08 AM »
If You need something more I can add more screens :)

Offline bojo387

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Re: SIP DECT programing
« Reply #10 on: October 15, 2018, 06:38:20 AM »
Seems like it was created as TDM DECT and not SIP-DECT. Please create the terminal by choosing Mitel SIP and then Mitel SIP-DECT as terminal type.

Offline nowickj

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Re: SIP DECT programing
« Reply #11 on: October 15, 2018, 07:04:34 AM »
I did as You said but all the time I have "Login Failed"

Offline bojo387

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Re: SIP DECT programing
« Reply #12 on: October 15, 2018, 07:45:40 AM »
So it doesn't even ask you for the auth code again after the *11<ext>?

Did you use autoprovision for the SIP-DECT system? (using DHCP from the Mitel 470)?

Offline nowickj

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Re: SIP DECT programing
« Reply #13 on: October 15, 2018, 07:49:55 AM »
So it doesn't even ask you for the auth code again after the *11<ext>? - NO

Did you use autoprovision for the SIP-DECT system? (using DHCP from the Mitel 470)? - YES

Offline bojo387

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Re: SIP DECT programing
« Reply #14 on: October 15, 2018, 07:55:38 AM »
Can you screenshot the SIP settings from your OMM?

As well as the DHCP IP addresses from the M470 showing the RFP MACs?


 

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