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Author Topic: Screen Pops  (Read 2175 times)

Offline Jeremy

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Screen Pops
« on: October 11, 2018, 04:27:56 AM »
Hello All,

We're using MiVB and MiCollab and our users would like screen pops in our web based CRM when answering calls - what's the best way to do this?

Thanks in advance!
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Offline JasonTL

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Re: Screen Pops
« Reply #1 on: October 12, 2018, 05:42:02 PM »
Look into MiPop. They have some SDK info that has been tested with a lot of API's. I have been working with NISC for this issue at my company.
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Offline dragonball

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Re: Screen Pops
« Reply #2 on: November 08, 2018, 02:53:04 PM »
what we do is:
1) install CCC on agent machine.
2) enable screen popup option on YSE, then you can config what webpage you want to popup on agent machine, allow you input some parameters.
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Offline adam@telexperts.net

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Re: Screen Pops
« Reply #3 on: November 13, 2018, 10:06:13 AM »
If using MiCC 9+you can use the web ignite for screen pops. There is instructions in the multimedia guide on setting it up. Most web based CRM's just use a variable at the end of a link to search via some information such as ANI. example: https://www.yellowpages.com/search?search_terms=<<ANI>>&geo_location_terms=Winnipeg%2C+MB
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