DSP Alarm...no voicemail

[evan631]

I have a 3300 where the embedded voicemail is not working.

Looking at Alarms I have DSP failure - major 4 total, 25% unavailable.

If run SHOWDSPSTATUS I get the following:
Slot Number 6 Dsp 0 State: IDLE
Slot Number 6 Dsp 1 State: ACTIVE
Slot Number 6 Dsp 2 State: ACTIVE
Slot Number 6 Dsp 3 State: ACTIVE

Also ran DumpDspBootInfo:

DumpDspBootInfo
Dsp(0,0): mmcSlot=7 (1-based) Load Type: TELEEC(6,"/sysro/DspConfig/TeleEC.363")
      Mod Type: NOCONFERENCE(1)
Dsp(0,1): mmcSlot=7 (1-based) Load Type: TELEEC(6,"/sysro/DspConfig/TeleEC.363")
      Mod Type: NOCONFERENCE(1)
Dsp(0,2): mmcSlot=7 (1-based) Load Type: TELEEC(6,"/sysro/DspConfig/TeleEC.363")
      Mod Type: NOCONFERENCE(1)
Dsp(0,3): mmcSlot=7 (1-based) Load Type: TELEEC(6,"/sysro/DspConfig/TeleEC.363")
      Mod Type: NOVOICEMAIL(7)
value = 29 = 0x1d

Any thoughts?  Is this a hardware failure?  Or the DSP just hung up.  Would a system reboot fix this issue?

I did try using putty to start and stop the iPVM service, but didn't seem to help I got some numbers back as result:

iPVM_Stop: value = 1610612736 = 0x60000000
iPVM_Start : value = 1611137024 = 0x60080000

Thanks for the help!

On a side note:  What's the lifespan of a 3300 and it's modules?

[evan631]

Turns out a reboot fixed the issue.  Now I need to figure out why this happened.

ShowDSPStatus:  now shows DSP0 active as opposed to idle earlier.


Slot Number 6 Dsp 0 State: ACTIVE
Slot Number 6 Dsp 1 State: ACTIVE
Slot Number 6 Dsp 2 State: ACTIVE
Slot Number 6 Dsp 3 State: ACTIVE

DumpDspBootInfo is the same as earlier

[acejavelin]

If I have seen this earlier, I would have said to reboot... I have seen this a few times, in most cases it's just a fluke and the problem doesn't recur..

I have one site though that has had at least 3 DSP modules fail in about 5 or 6 years, the symptoms where the same... In each case we reboot and then the problem clears and then shows back up in 1-3 days if I recall correctly. Opening a ticket with Mitel and submitting a diagnostic package always comes back with the same answer, replace DSP module in slot X. No idea why it occurs or what causes it, but we replace the module and the problem goes away for a year or two.

[evan631]

That's exactly what happened.

I submitted  the diags, and just got an email back, saying we can monitor the situation for and see if happens again or get the DSP module replaced.  I think I will wait and see if it happens again.

If I have seen this earlier, I would have said to reboot... I have seen this a few times, in most cases it's just a fluke and the problem doesn't recur..

I have one site though that has had at least 3 DSP modules fail in about 5 or 6 years, the symptoms where the same... In each case we reboot and then the problem clears and then shows back up in 1-3 days if I recall correctly. Opening a ticket with Mitel and submitting a diagnostic package always comes back with the same answer, replace DSP module in slot X. No idea why it occurs or what causes it, but we replace the module and the problem goes away for a year or two.