MiVoice Call Recorder and MiContact Center Office Integration Issue with Exporting Calls to Audio File
I have an issue with getting calls to exports after following these steps.
1. Open MiCCO Reporter
2. Double Left-Click Call List All Calls
3. Find a Valid Recorded Call
4. Right-Click or Double Click on the Call Entry and Select Play
5. It opens up a connection to the MiV-CR and logs in with an account that can listen to and export calls
6. Listen to the call
7. Right-Click on the Call in MiV-CR and select Export Audio to Disk...
8. I get an error box, "The email integration module has failed to initialize; (0),
9. Click OK
10. I get another error box, "Retrieving the COM class factory for component with CLSID (61f89f0E-7DD2-4D11-A556-4501D4F0d612) failed due to the following error; 80040154 Class not registered (Exception from HRESULT: 0x8004D154 (REGDB_E_CLASSNOTREG)).
11. Click OK
12. It opens up the Export Audio to Disk box, but although I can select a Format I am not able to select a Bit Rate so it fails.
Has anyone else ran into this issue before?
The catch-22 is that if I manually open up Management Studio and list All Calls I can View I am able to Export Calls with no problem. Also, if I have already manually started Management Studio prior to using MiContact Center Office Reporter to link over there it works just fine. This only happens if MiContact Center Office Reporter tries to open up Management Studio itself, while still using the same credentials, that this problem happens.
I have been looking up the 80040154 Class not registered (Exception from HRESULT: 0x8004D154 (REGDB_E_CLASSNOTREG)) COM error and have not found anything that is helpful. This is happening on Windows 7, 10, and 2012 so it is not limited to any one OS, but I have not been able to successfully utilize regsrv32.exe to register the service the CLSID is associated with; which happens to be the CTSAudioConvert.dll and my hunch would also be the CTSMail.dll as well since I get the first error that the email integration module has failed to initialize.
I have attached an export of it failing from the Problem Step Recorder off the customer machine in case my explanation wasn't too clear.
Thanks,
TE