Author Topic: The directory number is of the wrong type - Twinning  (Read 1907 times)

Offline CLI_ninja

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The directory number is of the wrong type - Twinning
« on: August 16, 2018, 02:32:36 PM »
Hello....trying to set up twinning on MiVB 8.0 SP3 PR2 on a 6930 phone.  Have a Multi-Device User Group set up.  Trying to put the X*XXX Twin extension on a button on the base phone as GROUP PRESENCE, X*XXX.  I keep getting the error, "The directory number is of the wrong type".  I've verified X*XXX is in the MDU Group.  External Hot Desking Enabled is set to Yes.


Offline VinceWhirlwind

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Re: The directory number is of the wrong type - Twinning
« Reply #1 on: August 16, 2018, 07:38:01 PM »
The "group" is XXXX.
X*XXX (and any other members of the group XXXX) can be toggled active using a "Personal Presence" key on the phone.

Offline JasonTaylor

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Re: The directory number is of the wrong type - Twinning
« Reply #2 on: August 17, 2018, 10:23:46 AM »
You need a personal presence key - group presence is for ring groups and ACD hunt groups

Offline CLI_ninja

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Re: The directory number is of the wrong type - Twinning
« Reply #3 on: August 21, 2018, 01:48:15 PM »
Thank you for the replies.  Personal Presence worked.  Thank you. 


 

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