Embedded voice mail softkey

[sunspark]

Hi ,

I'm not able to read voicemail using 6940 voicemail key. As u can see in the attached screenshot , i can't see my voicemail number .

When i dial the Embedded voicemail (6000) i'm able to read , delete ... voicemail messages.

in the 6940 phone --> voicemail menu - > i ckecked "open voicemail" + "save password"

I checked the COS of huntgroup +port voicemail + users Cos , voicemail softkey set to yes.

I restarted Mivb and phones = same behaviors



Any idea ?

[acejavelin]

Do you have voicemail number defined in Call Coverage that is assigned to this device?

[sunspark]

Do you have voicemail number defined in Call Coverage that is assigned to this device?

Hi ace,

I' will check tomorrow , i'm not sure but i think call coverge ( in user and device ) is set to default value "1"

[acejavelin]

Do you have voicemail number defined in Call Coverage that is assigned to this device?

Hi ace,

I' will check tomorrow , i'm not sure but i think call coverge ( in user and device ) is set to default value "1"

Make sure Voicemail is defined there... We never configure "1" for anything, 3 is the default call coverage configuration if you use MiCW?

Sent from my Moto G (5) Plus using Tapatalk

[johnp]

Looks to me that visual voicemail was turned on

[sunspark]

Looks to me that visual voicemail was turned on

Hi jhonp

Which menu should I check?

[sunspark]

Do you have voicemail number defined in Call Coverage that is assigned to this device?

Hi ace,

I' will check tomorrow , i'm not sure but i think call coverge ( in user and device ) is set to default value "1"

Make sure Voicemail is defined there... We never configure "1" for anything, 3 is the default call coverage configuration if you use MiCW?

Sent from my Moto G (5) Plus using Tapatalk

Hi Ace ,

I have another Node with call coverge set to 1 , and with no configuration an it works. i don't know why it doesnt work with the Customer node.

Anyway even if i configure the call coverge to 3 and put the voicemail number , i still have the same result.