Hello Fellow Mitel Techs,
I was curious if anyone ran across this. We use NuPoint and have our network tech do an on-call rotation. One user while logged into the VM box went through the prompts and got his info (Cell Number) entered in, got an On-Call but when the NuPoint called him and asked for the Passcode, he entered it and......nothing. (His phone is an iPhone 8 and his Carrier is Verizon). I tested the next morning with my mobile phone (iPhone 6s Plus and T-Mobile) and it tested out just fine for me., I was able to enter in the passcode and hit the prompts to listen and delete messages.
At this point I think it is a DTMF thing with the carrier. What are your guys' thoughts?
Thanks,
-Iron