MiCollab AD synch works but no new users

[evan631]

We use MiCollab  solely for the Unified Communicator advance feature.  We don't do anything special other than use the client to dial numbers by copy and paste.
We synch the server with AD to import our users.

Recently we noticed new users are not coming into the system, but AD is synching.  I can change a user in AD and their Micollab account will update.  We just cannot get any new users into the system. 

Any thoughts what this could be?

-Evan

[johnp]

The search string may be setup such that the new users may not have all necessary attributes

[evan631]

The search string may be setup such that the new users may not have all necessary attributes

Thanks for the quick reply John!

The Search Context field is left blank as we want it to search the entire LDAP directory.  As for field mappings we have checked out all settings.

Is there a log that I can view that might shed light on this matter?  Not exactly sure which log to look at being there are so many on the micollab system.

I should add there are no sync errors, last sync completed successfully.

Thanks

-Evan

[evan631]

Still no solution to this other than creating the account manually.

Any other thoughts?

Thanks for the help!

-Evan

[Ericlaracuente]

Still no solution to this other than creating the account manually.

Any other thoughts?

Thanks for the help!

-Evan

Try this:
In MiCollab server, go to User and Services and check your User Roles, create one if necessary. Then under User Templates create a template that is named after the User Role you just created and ensure that it provisions the number as you like and your environment needs.

Now go to Integrated Directory Services and make sure that your domain is properly configured and that the Attributes Mappings are correctly set up as well, THIS IS IMPORTANT!

One of the Attributes that you will be mapping is the Role. On the AD User, the attribute that you place under this mapping needs to contain the name of the User Template you created. this together with the phone number and extensions you fill in the AD User Attribute section will help to enable single flow provisioning.

Hope this sheds some light.