Unable to transfer to hold on certain ext

[Morenjr76]

I can put a call on hold at one ext and not the other. Any ideas?
I already copied all flags and everything else from working ext.

[Tech Electronics]

Morenjr76,

What does the display of the phone show you when it fails?

Hold is a basic function of any phone system and therefore is not a feature you can turn on and off. The only thing I can think of that can be changed with hold on a phone is whether or not it is using the regular hold timer or the alternate hold timer.

Thanks,

TE

[Morenjr76]

When we try to transfer to hold at ext 914.
It just transfers. when we transfer to hold on 901 it places the call in hold on  call key 1.

Sent from my SAMSUNG-SM-G891A using Tapatalk

[Tech Electronics]

Morenjr76,

Alright, there are 3 timers to look at and only 2 will be used.

Hold timer
Alternate Hold timer
Recall timer

When a call is transferred and put on hold it will ring the station until the Hold or Alternate Hold timer expires and then it will ring the phone until the Recall timer expires or the System Forward initiate timer expires.

Is the phone using the Hold or Alternate?

Thanks,

TE


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[Morenjr76]

The timers are the same for all phones. Can't figure out why it won't let us transfer to hold.

Sent from my SAMSUNG-SM-G891A using Tapatalk

[Tech Electronics]

Morenjr76,

Can you list all of the flags under the phone so we can see how it is configured?

Go to System > Devices and Feature Codes > Phones > 914 > flags

Thanks,

TE

[fcoffey]

Morenjr76,

Can you list all of the flags under the phone so we can see how it is configured?

Go to System > Devices and Feature Codes > Phones > 914 > flags

Thanks,

TE

Hi all,

Apologies for the thread mining, however, I have the exact same problem as this user.

I've checked the Flags for both a station that is working and a station that isn't, and the only difference is "Display Missed Calls on Phone" is set to "yes" on the working phone.   I have the exact same symptoms as the original poster - that is, our receptionist can transfer to hold an outside call to my extension (hits xfer to hold key, dials my extension/DSS, hangs up, I as the caller hears tick tone), DSS light is not blinking.

On the "non-working" phone, receptionist hits xfer to hold, dials extension, hangs up.  DSS light "fast blinks" and caller hears ringback.

Where else can I look?

The only other difference is let's just say the nonworking user has a rather non-standard keymap - and is the only user with this keymap.  I may steal all of my thunder and try temporarily putting this user on our standard (and pretty much a Mitel standard) keymap and see what happens.

[Tech Electronics]

fcoffey,

What happens when that user puts an outside call on hold themselves?

Thanks,

TE

[fcoffey]

What happens when that user puts an outside call on hold themselves?

Hi TE,

Called in from the outside via my cell, had receptionist Transfer to the problem extension (NOT Xfer to Hold), answered call, hit hold button on the endpoint, (a 5320e) and the call was placed on hold as expected, and I heard Tick Tone on my cell.   Was able to pick call back up by hitting lit/flashing call key, on hold again, etc.

Thanks,

Fred

[sarond]

I'm going to guess Dynamic Extension is enabled on the phone that isn't working.

Try disabling DEE and try again.

DEE breaks a few things I've found i.e System Forwarding

[fcoffey]

I'm going to guess Dynamic Extension is enabled on the phone that isn't working.

Try disabling DEE and try again.

DEE breaks a few things I've found i.e System Forwarding

Apologies for the long reply time, this particular user doesn't leave her desk often for me to test.

Thank you!  That was it.   DEE was turned on for this user, but not configured.  At one point she expressed interest in using it but thought better of it, and I didn't turn it off.   Turned it off, and now transfer-to-hold from the receptionist works without issue.

Much appreciated.

Fred