« previous next »
Pages: [1]   Go Down

Author Topic: Call routing/voicemail problem  (Read 873 times)

Offline andyring

  • Jr. Member
  • **
  • Posts: 32
  • Country: us
  • Karma: +1/-0
    • View Profile
Call routing/voicemail problem
« on: July 03, 2018, 11:32:42 AM »
Good morning everyone!

I'm running into an issue where when someone doesn't pick up their phone and a call goes to voicemail, the caller hears "Please enter your passcode." But they should be getting that user's voicemail mail box greeting. Where should I start looking to dig into this?

Thank you all!


-Andy
Logged

Offline DND ON

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 908
  • Country: us
  • Karma: +23/-0
    • View Profile
Re: Call routing/voicemail problem
« Reply #1 on: July 03, 2018, 02:58:38 PM »
The forward path is pointing to the Message Notification/Retrieval application instead of the Voice Mail application.
Logged

Offline bobr1

  • Jr. Member
  • **
  • Posts: 31
  • Country: us
  • Karma: +0/-0
    • View Profile
    • Conway Communications, Inc.
Re: Call routing/voicemail problem
« Reply #2 on: July 04, 2018, 11:58:44 AM »
The forwarding path needs to be set to the non-subscriber voice mail application.


Sent from my iPad using Tapatalk
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10