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Author Topic: Call routing/voicemail problem  (Read 854 times)

Offline andyring

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Call routing/voicemail problem
« on: July 03, 2018, 11:32:42 AM »
Good morning everyone!

I'm running into an issue where when someone doesn't pick up their phone and a call goes to voicemail, the caller hears "Please enter your passcode." But they should be getting that user's voicemail mail box greeting. Where should I start looking to dig into this?

Thank you all!


-Andy
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Offline DND ON

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Re: Call routing/voicemail problem
« Reply #1 on: July 03, 2018, 02:58:38 PM »
The forward path is pointing to the Message Notification/Retrieval application instead of the Voice Mail application.
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Offline bobr1

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Re: Call routing/voicemail problem
« Reply #2 on: July 04, 2018, 11:58:44 AM »
The forwarding path needs to be set to the non-subscriber voice mail application.


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