Dear memebers,
When customers call and they arive in the queue they hear an waiting message (please wait.......)
Because we don't use music on hold they customers don't no if the line is still active.
So I want to repeat that waiting message every 20 sec.
Under System Administration, ACD, Path Assigment there is an entry 502 called Queue Reception.
In this config, recording 1 is voicemailbox 887, recording 2,3 and 4 are not configured.
This config can't be changed, I don't now why???
Where must I change a setting so I can repeat the waiting message more then 1 time???
Hope to hear from you guys