Author Topic: Ring group not working  (Read 3363 times)

Offline ianbt001

  • Jr. Member
  • **
  • Posts: 62
  • Karma: +0/-0
    • View Profile
Ring group not working
« on: October 04, 2010, 04:20:03 PM »
I have a strange fault as follows, ddi in to name tag hunt group which is always call forward to ring group with 5 members in it.  IF you dial the ring group all members ring OK . IF you dial the ddi only the 1st member rings, ant idea's ????


Offline bobcheese

  • Sr. Member
  • ****
  • Posts: 435
  • Karma: +3/-0
    • View Profile
Re: Ring group not working
« Reply #1 on: October 04, 2010, 05:43:04 PM »
What happens if you dial the internal number of the hunt group? I know you have reroute always on HG but in the name tag hunt group go you have any members?

Offline ianbt001

  • Jr. Member
  • **
  • Posts: 62
  • Karma: +0/-0
    • View Profile
Re: Ring group not working
« Reply #2 on: October 05, 2010, 03:14:10 AM »
No members, hunt group is used just to control day/night

Offline bobcheese

  • Sr. Member
  • ****
  • Posts: 435
  • Karma: +3/-0
    • View Profile
Re: Ring group not working
« Reply #3 on: October 05, 2010, 07:50:27 AM »
and what happens if you dial the internal number of the hunt group?

Offline ianbt001

  • Jr. Member
  • **
  • Posts: 62
  • Karma: +0/-0
    • View Profile
Re: Ring group not working
« Reply #4 on: October 05, 2010, 08:39:51 AM »

If I call the internal hunt group number, it still only rings one extension.

Offline bobcheese

  • Sr. Member
  • ****
  • Posts: 435
  • Karma: +3/-0
    • View Profile
Re: Ring group not working
« Reply #5 on: October 05, 2010, 02:35:19 PM »
sounds strange. Is there a reason why you have it set to 'nametag' huntgroup? If not try setting as 'voice' and see what happens. Out of interset what software version?

Offline ianbt001

  • Jr. Member
  • **
  • Posts: 62
  • Karma: +0/-0
    • View Profile
Re: Ring group not working
« Reply #6 on: October 11, 2010, 01:18:18 PM »

4.1 sp2

Cust ( surprise surprise ) now wants it prog differently, so no longer an issue, thanks anyway.


 

Sitemap 1 2 3 4 5 6 7 8 9 10