Extend music on hold time/interval?

[mcastle]

So we have an external MOH box, someone calls, it plays the MOH, after two minutes if no there is no answer it forwards to a voicemail. Does anyone know how to extend the time it plays the MOH before forwarding to the voicemail?

[ralph]

Unless the user is calling the external MOH box directly, then it doesn't have anything to do with the timing of the forwarding to VM.
I'm betting they're calling an ACD group.
The timer is either going to be in the ACD Path form or the Express ACD form.  Look for the interflow timer.

Ralph

[mcastle]

Yes, it would transfer them to the ACD group, I'll check that out, thank you.

[mcastle]

Unless the user is calling the external MOH box directly, then it doesn't have anything to do with the timing of the forwarding to VM.
I'm betting they're calling an ACD group.
The timer is either going to be in the ACD Path form or the Express ACD form.  Look for the interflow timer.

Ralph

So the interflow timer is set to 9 minutes, so it doesn't seem like it would be this, the call goes to voicemail after a minute and a half. In ACD Paths, I see the direct number, and the interflow time out minutes, seconds, point directory number. In ACD Express groups, there are no entries in here.

[johnp]

Maybe MOH after rad repeat time