Author Topic: NuPoint MWI delays  (Read 1677 times)

Offline VeeDubb65

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NuPoint MWI delays
« on: May 18, 2018, 01:14:00 PM »
We have a standalone NuPoint Voicemail system and three 3300 PBX's. Users on one PBX only are complaining of delays (sometimes in weeks) of their messages. It looks like the MWI doesn't always come on, an when it does, there is often the message that turned it on, and 2-3 much older messages they never heard.

I've done a bunch of searching, and the two suggestions I've come up with are to schedule a daily MWI refresh, or to switch to DTMF. I've scheduled the refresh, which is an improvement, but not seeing a voicemail for most of a day could still be a problem.

For the life of me, I just can't get DTMF to turn a message light on or off.

The FAC is *21 for on and *22 for off. Dialing these manually works just fine.

The business extensions on all 3 PBX's use the NuPoint voicemail.

PBX 1 and 2 are clustered, 3 is not clustered because it's configured for the hotel.

3 is where the complaints are coming from.

The NuPoint is connected to #2.

Here is my config. If anybody can see my miss-step I'd appreciate the heck out of it.

Quote

   
Activating active configuration config=1 without Stoping TCP/IP
 NUPOINT VOICE SYSTEM CONFIGURATION
 
 Group #3: "DTMF out"
  Module 1: Lines 0:14
            Voice Recognition Conn: <none>
  Application = [DTMF TO PBX DIALER]
   Initial Dialtone Detect = [n]
   Access dial string = [T], Dial tone confirmation = [n]
   Pre-DN ON dial string = [*21], Pre-DN OFF dial string = [*22]
   Post-DN ON dial string = [+H], Post-DN OFF dial string = [+H]
   Suppress message light updates = [n], Wait for dial tone = [n]
   Alternate Code = [y]
   AT&T MWI = [y]
   Max PBX Message Count =







 
        TCP/IP System Wide Host Configuration
        -------------------------------------

              Domain name: REDACTED.loc

 H  C  M  S
 o  a  o  l  N
 s  r  d  o  e
 t  d  e  t  t      IP Address       Host Name 
-----------------------------------------------------------------------------------------------------
 1  1  P  0  1   172.21.105.99     nupointmsngr


 SmartHost : REDACTED.com



 ICP # 1
----------
 3300 ICP Name: vNuPoint.
 3300 ICP IP Address: 172.21.116.2
 Set Registration Code: ***     Set Replacement Code: ###

 HCI Reroute Hunt Group Number: 8099
  Number of extensions configured: 16
  Module Number   Channel Number   Extension.
   1      0   8001
   1      1   8002
   1      2   8003
   1      3   8004
   1      4   8005
   1      5   8006
   1      6   8007
   1      7   8008
   1      8   8009
   1      9   8010
   1      10   8011
   1      11   8012
   1      12   8013
   1      13   8014
   1      15   8016
   1      14   8015


 ICP # 2
----------
 3300 ICP Name: .
 3300 ICP IP Address:
 Set Registration Code:      Set Replacement Code:

 HCI Reroute Hunt Group Number:
  There are no channels assigned.


 ICP # 3
----------
 3300 ICP Name: .
 3300 ICP IP Address:
 Set Registration Code:      Set Replacement Code:

 HCI Reroute Hunt Group Number:
  There are no channels assigned.


 ICP # 4
----------
 3300 ICP Name: .
 3300 ICP IP Address:
 Set Registration Code:      Set Replacement Code:

 HCI Reroute Hunt Group Number:
  There are no channels assigned.
  There are no ports assigned for the PIMG/TIMG 1.
  There are no ports assigned for the PIMG/TIMG 2.
  There are no ports assigned for the PIMG/TIMG 3.
  There are no ports assigned for the PIMG/TIMG 4.
  There are no ports assigned for the PIMG/TIMG 5.
  There are no ports assigned for the PIMG/TIMG 6.
  There are no ports assigned for the PIMG/TIMG 7.
  There are no ports assigned for the PIMG/TIMG 8.
  There are no ports assigned for the PIMG/TIMG 9.
  There are no ports assigned for the PIMG/TIMG 10.
  There are no ports assigned for the PIMG/TIMG 11.
  There are no ports assigned for the PIMG/TIMG 12.
  There are no ports assigned for the PIMG/TIMG 13.
  There are no ports assigned for the PIMG/TIMG 14.
  There are no ports assigned for the PIMG/TIMG 15.
  There are no ports assigned for the PIMG/TIMG 16.
  There are no ports assigned for the PIMG/TIMG 17.
  There are no ports assigned for the PIMG/TIMG 18.
  There are no ports assigned for the PIMG/TIMG 19.
  There are no ports assigned for the PIMG/TIMG 20.
  There are no ports assigned for the PIMG/TIMG 21.
  There are no ports assigned for the PIMG/TIMG 22.
  There are no ports assigned for the PIMG/TIMG 23.
  There are no ports assigned for the PIMG/TIMG 24.
  There are no ports assigned for the PIMG/TIMG 25.
  There are no ports assigned for the PIMG/TIMG 26.
  There are no ports assigned for the PIMG/TIMG 27.
  There are no ports assigned for the PIMG/TIMG 28.
  There are no ports assigned for the PIMG/TIMG 29.
  There are no ports assigned for the PIMG/TIMG 30.
 
  The following optional features are enabled:
   Cut Through Paging
   Configurable Data link
   Configurable Message Waiting
   NP Receptionist
   NP Forms
   Enhanced In-band
   Unified TCP/IP
   NP PWG View
   NP Call Director
   NP OnDemand
   Caller Line Id user interface
   NP RapidDial
   NP Config Server
   NP Admin Server
   LAN Backup
   UM-SMTP
   UM-WebView
   Record A Call
   IP Integration
   FPSA
 
  Prompt Language Configuration:
   English
 
 END
 END

« Last Edit: May 18, 2018, 01:19:42 PM by VeeDubb65 »


Offline acejavelin

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Re: NuPoint MWI delays
« Reply #1 on: May 18, 2018, 06:01:18 PM »
You only have one ICP configured in NuPoint, and only PBX1&2 are clustered... 3 is a stand along unit. How do you expect them to get any msg waiting or messages at all, or am I missing something?

Offline VeeDubb65

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Re: NuPoint MWI delays
« Reply #2 on: May 21, 2018, 12:02:10 PM »
The one that is listed as ICP #1 is where all of the ports for the NuPoint are configured, and the host it does all of it's outbound calling through. The others aren't set up because they're dial-able from #1.

#3 may be a standalone unit, but all of the trunking has been set up so that you still only need a 4-digit extension to dial any number on #3. Also, this is an intermittent problem, so Mitai messages are absolutely getting through just fine a lot of the time.

Right now, I can't get DTMF to turn on the light even for a test extension on ICP#1.

Offline VeeDubb65

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Re: NuPoint MWI delays
« Reply #3 on: May 21, 2018, 12:34:29 PM »
Yay for fresh eyes on a Monday morning.

When I look at PBX 1 or 2, it shows that the setting under System Options for "SUPERSET Callback Message Cancel Timer" is blank. The same setting on the hotel PBX is set to 24, which would cause message waiting lights to be blanked out after 24 hours. This may have been the root cause all along.


 

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