Apologies if I use the wrong terms, I haven't looked at our phone system in probably 5 years (I don't even have a logon) and due to role changes I now have re-inherited responsibility and am trying to catch up - hope someone can help.
We have an eight year old MXE 3300 running 7.3 for 267 extensions, effectively all with embedded voicemail enabled. We dont have MiCollab or any other feature, just Call Centre.
I am trying to complete an Executives request whilst I parallel research our upgrade options. The requirement is to shorten and standardise the voicemail experience by changing the Non-Busy option to 1 and Busy to option 5 as per
http://www.mitelforums.com/articles/3300/mailbox-greeting-options.php.
Our provider has advised
(a) there is no way the default values can be changed
(b) the only means to change the existing mailboxes is via a handset and manually dialling
198 * 999 XXXX 2 2 138 # # # # # # # # # # 1 5
where
198 is out voicemail number
999 is our admin mailbox
XXXX is our admin four digit password
138 is the extension (in this example mine)
# is hit 10 times to skip menus
1 is setting Non Busy = 1
5 is setting Busy = 5
For 267 extensions thats about 4500 numbers that have to be dialled, and 28 for any new extension.
We have been told there is no, zero, zilch, nada, nill, none and no way that this can be done programmatically.
I was hoping someone could tell me something different, a console, hack, FTP, ouija board way I can get this done?