Author Topic: Rollover line to call tree  (Read 776 times)

Offline RRell

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Rollover line to call tree
« on: April 13, 2018, 01:45:19 PM »
How would I rollover a main line to a call tree if it is not answered?

So it would ring the main line then it would prompt "For xxxx Press 1.  For yyyyy Press 2"


Offline Tech Electronics

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Re: Rollover line to call tree
« Reply #1 on: April 13, 2018, 02:31:03 PM »
RRell,

You would need to send the call to a Call Routing Announcement that provided the options you want. Call Routing Announcements are created under:

Voice Processor > Devices > Applications

You will need to trace out how the call flows through the system now and then post that if you need more help.

Thanks,

TE


 

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