MBG Tug Crash

[brogerson]

I keep getting a critical alarm of coredump and tug crashed.

Does anyone know what is causing this alarm.  Can't seem to find much on Mitel Connect or Google.

[Navarre]

Any backtrace files in /root?

[acejavelin]

If you have sufficient resources like RAM and CPU and nothing else appears to be the obvious problem, this is usually something you need to go to tech support about.

[pmhaynes]

what you using the mbg for?
i have had tug crashes when mbg setup incorrectly to have teleworkers and SRC on same MBG

[johnp]

I'd also ask what release is running. I know there was one that had a tug crash issue

[brogerson]

Yes there are backtrace files.

[irongladiator]

Hello All,
Can anyone tell me where those "Back Trace" files are found? We are having a similar issue with TUG Crashed.

Thanks,
-Iron

[brogerson]

You can find the backtrace files at /root on the hard drive.

But do you do with them if you have them??  Am I suppose to delete them??

Thanks

[Navarre]

The backtrace files are for the Mitel developers. Nothing should ever crash unless there is a hardware failure, or zero resources on the system.

Clearly, you need to call Mitel product support.

[Navarre]

what you using the mbg for?
i have had tug crashes when mbg setup incorrectly to have teleworkers and SRC on same MBG

I hope you reported that problem.

[TroyDavis]

Just upgraded to MiVoice Border Gateway 11.2.0.316 on 11/13/2021 and got the tug crash for hte first time since using teleworker starting in 2012.
Mitel ticket open and techs reviewing Just wonded to post incase others start seeing this in the new version.

[TroyDavis]

Per Mitel this Tug Crash is a known bug in 11.2 with no patch.

Mitel Support <tsc@mitel.com>
Thu 11/18/2021 3:31 PM
Last Troubleshooting Note:
Hi
This is a SIP related crash that has been fixed in 11.3.0.47.

It shouldn't happen often, and there is no patch for 11.2 at this time. Can the site upgrade?