Thanks TE, but I'll respectfully SLIGHTLY disagree with you on the helpfulness of the help ... In lots of cases (not all of course; there ARE times I've found answers), the description in the help is not another level of explanation ...
OK, back to the matter at hand. I have NOT reset the phone flags, but that was the FIRST place I looked. Here's what her flags look like (attachment). What she's telling me is that when a call comes in and she transfers it to an extension (and nobody answers), when it 'rings back' to her, it used to show the length of time it was on hold (another attachment). There's another slight variation where instead of TRANSFERRING, if she puts a call ON HOLD on the target extension, when THAT rings back, it looks slightly different, but also used to show how long. She said the duration used to show in place of one of the top 2 lines of the pictures in the attachments (she couldn't recall if the NAME or NUMBER was replaced with the duration).
Does that help???
If I reset the flags, do I run the risk of messing something ELSE up? (I'd prefer to avoid that if possible: Rifle vs shotgun approach.)
Note that the "Transient Hold Timer" and "Alternate Transient Display Timer" are the ones I was reading on, but the help wasn't helping me as much as I'd hoped ...
Thanks!!!