Hi
Our voice recorder has failed at one of our sites (after power outage), while we are trying to work out the issues with this server I was looking to enable record-a-call using the embedded voicemail as a temp measure.
Outbound calls appear to be recording (I have received a couple emails) but inbound are not.
I have all four Record-A-Call COS options enabled (Record-a-Call Active, Record-a-Call - Start Automatic Incoming Call Recording, Record-a-Call - Start Automatic Outgoing External Call Recording and Record-a-Call - Save recording on Hang-up) as well as ACD Silent Monitor Accept Monitoring Non-Prime Lines
I checked the trunk COS to make sure "COV/ONS/E&M Voice Mail Port" was not enabled
I have a recorder hunt group setup with 6 of the 7 voicemail ports (left the last one out)
There are four extensions enabled for voice recording (though they usually only have 1-2 concurrent calls) using traditional ACD
I have tried calls inbound on the ACD path and direct to the extension, with no recording. If they press the record-a-call button nothing happens either
Most of the ACD calls will come in via a local ISDN PRI interface, with some routed from another member of the cluster at a remote location (which uses SIP trunks to the carrier)
Any ideas?
