I've had an interesting request from a client and I'm not quite sure how to configure this in their Mitel system, hoping somebody can help:
- Client has 4 groups / teams
- They want the incoming calls to be distributed to each team in a circular fashion
- If the team does not answer in time, the call should move on to the next team
I've had a go at configuring this, however MiVB doesn't allow you to add a ring group into a hunt group, or add a ring group into a ring group, or add a multicall line into a ring group.
As an added bonus, they're on a very old version which doesn't have circular cascade ring groups yet, so if the solution doesn't require this then even better.
Any ideas on how to configure this?
Thanks.