Hello,
I had users report that when making LD outbound calls on this particular PRI there is a long pause before connecting. The other end must think they established a connection as that user has said hello numerous times before our end hears anything. I experienced it myself when calling our call center I wouldn’t hear any ringing after dialing the last digit. Instead was connected to our IVR about half way into the greeting. I looked at the DTSTATs for the last 24 hours and it didn’t show one slip or error. Yet, the provider CenturyLink tells me there’s nothing on their end. I have replaced the cable and restarted the box only for the issue to creep up days later. Is there anything else on my side I can look to find the root cause?
thanks,