Does someone has a solution for our problem below:
Internal - calling a ring group
When calling a ring group, we want the call ringing by three available ring group members, one after the other, before redirecting to the 1th alternative.
When redirected to the 1th alternative we want the call ringing by the available ring group members.
We want the call to stay in this ring group for a particular amount of time.
What currently happens:
The 1th alternative ring group also has a 1th alternative which is the ring group we first called. This means the call is redirected again to the first group we called. So the call goes back and forth a couple of times before it stays in one group
External - calling a ring group
When calling a ring group, we want the call ringing by three available ring group members, one after the other, before redirecting to the 1th alternative.
When redirected to the 1th alternative we want the call ringing by one available ring group member.
By no answer we want the call to be redirected to the 2nd alternative. The 2nd alternative is a ACD Group.
Internal - calling a user directly
By no answer we want the call to be redirected to the 1th alternative. This is the ring group the user is a member of. We want the call to stay in this ring group.
What currently happens:
The ring group also has a 1th alternative. Which makes that when the call has been ringing, one by one, by three members the call gets redirects to the 1th alternative of the ring group.
External - calling a user directly
By no answer we want the call to be redirected to the 1th alternative. This is the ring group the user is a member of. We want the call to stay in this ring group.
By no answer we want the call to be redirected to the 2nd alternative. The 2nd alternative is a ACD Group.
Ring group settings.
Call Ringing Timer: 34
Cascade Ring Timer: 10
Call Queued Timer – Seconds: 34
Call Rerouting Timer: 44
