System Speed Call

[nMitel]

Hi,

 I was asked to look at a 3300 system that allows users to call an outside number and then dial an extension (222-333-4444  ext 555) only by dialing 444, Im looking to stop that but I could not find where this 444 programmed its not in System speed call, or anywhere I could think of. Any Idea how is this programmed and how can it be modified.

Thanks.

[acejavelin]

Hi,

 I was asked to look at a 3300 system that allows users to call an outside number and then dial an extension (222-333-4444  ext 555) only by dialing 444, Im looking to stop that but I could not find where this 444 programmed its not in System speed call, or anywhere I could think of. Any Idea how is this programmed and how can it be modified.

Thanks.

Maintenance Commands: LOCATE NUMBER 444 and check the output.

[Dogbreath]

locate number 444 in maintenance commands. Most likely it will be a special ARS route that absorbs 3 digits and inserts the entire outside number.

[nMitel]

the output says " the number is not in use"

[acejavelin]

Have you tested this yourself, maybe it isn't really 444? Dial 4 and wait... does the call complete or do you get an error message? Repeat with 44, then with 444, and watch the display. It maybe they are actually dialing 44.

[nMitel]

I did not test my self this is a remote site, I can ask them to test and let me know but I tried to locate 44 and 4 in the maintenance command but I still get the same result.

[sunspark]

Try : dgt trace 444

[nMitel]

Sunspark this is the output for the DGT TRACE

DGT Trace started:                                                             
No definition found.                                                           
DGT Trace completed.

and if I try it on 44 and 4 i get

DGT Trace started:                                                             
Termination cannot be determined, more digits are required.                     
DGT Trace completed. 

[x-man]

Perhaps the extension number is on the remote system and when you dial into that DDI it automatically goes to ext 555. So it could be a system speed call?

[nMitel]

x-man its not in system speed call.

[sunspark]

look in " outward dialing modification"

[VinceWhirlwind]

I'm not sure I quite understand.
Is this the scenario:
Internal user dials "444" and call is routed to an external number via carrier trunk?
 
If that's the case, then you would usually do this using a system speed call.
A crazy person might instead use an ARS Digits Dialled + Digit Mod to get the same effect.

[ralph]

Check the SMDR records. 
Have a user dial the number and then check it.
That may give you a clue.

Ralph

[acejavelin]

Check the SMDR records. 
Have a user dial the number and then check it.
That may give you a clue.

Ralph

or CCS TRACE CONTINUOUS during a slow time... could give you some clues too.

[v2win]

Check for a DISA number in miscellaneous