So I had reports of people having issues calling an extension
It can be called from the system it is on, but cant call it from other systems (can call it if I dial the nodes 4 digit prefix)
The phone in question can make calls
I tried viewing it in the "User and Service Config form" and it was not there
I ran a Location Feature Extenion and got the following
IP Device ID: 1
Circuit Location : 1 3 1 1 1
Extension : 70XX
Active Features :
Call Forward No Answer External : 70YY
Call Forward No Answer Internal : 70YY
Call Forward Busy External : 70YY
Call Forward Busy Internal : 70YY
Phone Lock: UnLocked
Service Level: Full
MAC Address : 08:00:0F:23:DF:24
Zone ID: 70
(zone 70 is this controller)
The extension is in the Multiline Set Keys with buttons programms
It is in the Multiline Appearance Groups showing it is button 1 on itself
it is in the Station Attributes form, User and Device Attributes form, Telephone Directory and Call Rerouting Form and it has a voicemail box
I tried creating a matching extension in User and Services, but it tells me the extension number is already in use and I cant work out how to delete it to start again