603 Decline (sip )

[sunspark]

Hi ,

I have to connect an application (svi) to my Vmcd

The application requires a sip account (I created an account 1111 that I tested with an xlite and it works, I can call and be called)

ut when I use the 1111 on this application, it doesn't  work.


With a wireshark trace I have a 603 Decline from application to the Mitel

With locate feature extension 1111 : i can see  1111 login active at sip


any idea to debug?



Thanks.

[Tech Electronics]

sunspark,

The 6xx series of SIP Response codes are Global failure response codes. The code 603 means that one side of the party, typically the phone itself, is not available or unwilling to take the call; I have seen this will call screening. As there is probably no other path for the call to take, ie voicemail, then the server probably sends a busy signal and disconnects.

I would look at how the application 'phone' is setup to handle calls since it seems as though it is able to logon to the Mitel and everything works fine with your xLite phone.

Thanks,

TE

[sunspark]

Hi tech ,

in the application there is nothing more than putting the DN 1111

[Tech Electronics]

sunspark,

What is this application and have you used it before?

Is the application supposed to make and/or receive calls or maybe it is just for monitoring only?

Although it is a SIP device is it truly a SIP client or is it a trunk?

Thanks,

TE