« previous next »
Pages: [1]   Go Down

Author Topic: AA transfer prompt  (Read 1512 times)

Frontline

  • Guest
AA transfer prompt
« on: January 12, 2018, 12:09:31 PM »
Is there a way to disable the auto attendant transfer prompt so callers do not hear "you are being transferred to..."?

200 AX running 5.0 software

embedded VM


TIA!
Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4100
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: AA transfer prompt
« Reply #1 on: January 12, 2018, 02:26:45 PM »
Yes... I believe it's in the docs, it uses Technician Function codes on a per mailbox basis that you have to edit via the admin mailbox in the TUI.  Not at my desk at the moment, but I am pretty sure it is in the System Administrator's Mailbox section of the Folio file.
Logged

Frontline

  • Guest
Re: AA transfer prompt
« Reply #2 on: January 12, 2018, 03:20:11 PM »
I found the technician function codes for call forwarding, but not for removing that prompt. I'll keep looking

Thank you
Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4100
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: AA transfer prompt
« Reply #3 on: January 12, 2018, 04:20:04 PM »
Quote from: Frontline on January 12, 2018, 03:20:11 PM
I found the technician function codes for call forwarding, but not for removing that prompt. I'll keep looking

Thank you
Actually, that might be what I was incorrectly thinking of because I can't find it after looking for a few minutes.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10