One way transmission on mitel 4025 telset

[rotary dial tommy]

IT manager deleted and reprogramed a 4025 tels because he could now it can hear but not transmit . any ideas on why this is happens  . tel set and handset have been swapped with known working ones . thanks in advance

[acejavelin]

Is this effecting a single phone, or multiple phones?

If more than one, look for the commonality... Are they on the same card, same cabinet, same cable, etc... Reset and replace, standard troubleshooting, there is no "software" issue I can think of that would cause this.

[rotary dial tommy]

Thanks ace it was kind of a strange one . The user asked me to reprogram some feature keys as soon as I programmed a head set key the led lite up , I pressed the newly programmed headset key the lamp went out and all was working normal .Strange but true .

[acejavelin]

Thanks ace it was kind of a strange one . The user asked me to reprogram some feature keys as soon as I programmed a head set key the led lite up , I pressed the newly programmed headset key the lamp went out and all was working normal .Strange but true .

lol... I should have thought of that, it actually isn't that unusual. They either turned it on with a feature code or through the Superkey menu, sorry I didn't think of it earlier. Glad you figured it out.