I need to run a CCS trace out of hours and try to capture a deliberate "hold" event to see what it looks like.
I was running one yesterday during a call but there was nothing in the trace that had any reference to the extension involved. (Trace started after the call was setup).
MiCollab is being used to dial, and it's an EHDU, so not entirely sure how that will show up in the trace.....again need to run it out of hours to see what an EHDU looks like in the trace.
I suspect the phone as well - it must be sending mid-call features.