« previous next »
Pages: [1]   Go Down

Author Topic: Location of Phone Tree VM  (Read 1524 times)

Offline bigpomaha@gmail.com

  • Contributer
  • *
  • Posts: 27
  • Country: us
  • Karma: +0/-0
    • View Profile
Location of Phone Tree VM
« on: December 13, 2017, 02:52:46 PM »
Sorry guys but i'm only really familiar with teh 5000 and now have to take care of a 3300 as well. We have a phone tree on our main number and i need to make some changes to the tree (options and VM changes)  I cannot locate any of it for the life of me.  Can anyone help me locate where in the system it is?  Any help is appreciated.  Thanks

Perry
Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4100
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Location of Phone Tree VM
« Reply #1 on: December 13, 2017, 03:18:46 PM »
What voicemail, embedded or Nupoint?

If Nupoint, it is likely a Call Director Mailbox... if embedded, it could be single digit mailboxes (1, 2, 3, etc) or a Multi-Level Auto Attendant.
Logged

Offline bigpomaha@gmail.com

  • Contributer
  • *
  • Posts: 27
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Location of Phone Tree VM
« Reply #2 on: December 13, 2017, 03:21:59 PM »
i can see some of the option numbers in Multi level auto attendant but nothing for the mail greeting.  That is the one i need to change.  Any thoughts?
Logged

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 694
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: Location of Phone Tree VM
« Reply #3 on: December 13, 2017, 04:15:43 PM »
It could be an ACD path interflow dialing list, depending on how the greetings/tree is set up.
Logged

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Location of Phone Tree VM
« Reply #4 on: December 14, 2017, 04:13:41 AM »
Look in VM mail boxes programming form and see if any of the mail boxes there are the same number of you phone tree option numbers in the first column.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10