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Author Topic: Location of Phone Tree VM  (Read 1510 times)

Offline bigpomaha@gmail.com

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Location of Phone Tree VM
« on: December 13, 2017, 02:52:46 PM »
Sorry guys but i'm only really familiar with teh 5000 and now have to take care of a 3300 as well. We have a phone tree on our main number and i need to make some changes to the tree (options and VM changes)  I cannot locate any of it for the life of me.  Can anyone help me locate where in the system it is?  Any help is appreciated.  Thanks

Perry
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Offline acejavelin

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Re: Location of Phone Tree VM
« Reply #1 on: December 13, 2017, 03:18:46 PM »
What voicemail, embedded or Nupoint?

If Nupoint, it is likely a Call Director Mailbox... if embedded, it could be single digit mailboxes (1, 2, 3, etc) or a Multi-Level Auto Attendant.
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Offline bigpomaha@gmail.com

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Re: Location of Phone Tree VM
« Reply #2 on: December 13, 2017, 03:21:59 PM »
i can see some of the option numbers in Multi level auto attendant but nothing for the mail greeting.  That is the one i need to change.  Any thoughts?
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Offline ZuluAlpha

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Re: Location of Phone Tree VM
« Reply #3 on: December 13, 2017, 04:15:43 PM »
It could be an ACD path interflow dialing list, depending on how the greetings/tree is set up.
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Offline x-man

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Re: Location of Phone Tree VM
« Reply #4 on: December 14, 2017, 04:13:41 AM »
Look in VM mail boxes programming form and see if any of the mail boxes there are the same number of you phone tree option numbers in the first column.
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