Hi all,
I've got Voicemail set up and working for HotDesk users (and everyone else) on RTNR & BUSY in Call Rerouting 1st Alternative.
However, when a HotDesk user logs off and their extn number is rang, it doesn't go to Voicemail at all - just get busy tone (or is it NU, will have to check ?)
I've read on the forums that a logged off HotDesk user is treated as busy - is that correct? If so, why don't I get voicemail ?
Thanks in advance for any ideas !
Kind Regs,
Rob.