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Author Topic: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8  (Read 3931 times)

Offline viperdude

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Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
« on: December 12, 2017, 03:46:02 AM »
We have recently upgraded to V8 and rolled out the new clients to users mobiles. However on iPhone an incoming call to the softphone will only register on the device if it is unlocked and the app is foregrounded. Any other state and the other party hears ringing but no notification on the iPhone.

Any ideas? This was working ok prior to the upgrade. Outgoing calls via the softphone work fine.
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Offline eddiefund

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Re: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
« Reply #1 on: December 12, 2017, 01:03:10 PM »
We are having the same issue, we found out today with a couple of our users  :(

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Offline eddiefund

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Re: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
« Reply #2 on: December 13, 2017, 11:14:49 AM »
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Offline ZuluAlpha

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Re: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
« Reply #3 on: December 13, 2017, 11:49:55 AM »
Except clients on MCD 6.0 can't update MiCollab to version 8.  :'(
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Offline sunspark

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Re: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
« Reply #4 on: December 23, 2017, 05:25:10 AM »
I have the same issue for my android phones with micollab v7. Any idea?
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