Hi all,
I've got a 3300 CX II running 7.0 SP1 PR1 and am having a little issue with a reroute to external. Unfortunately I don't have a test system anymore so was wondering if any of you fine chaps could try this for me too. Or if you know if this is a design feature
The customer is using ISDN (T1/E1) and they requested that after x number of rings, they would like external DID calls to forward on to their mobile phone on no answer. So, I've programmed system speed calls that translate to mobile numbers, created first Alternative indexes and tested with the user. no dice.
when calling the speed call internally, it translates and rings through fine.
Looking at a CCS trace, I can't see the call even attempting to reroute, it just continues ringing on the set.
I've checked the COS on the trunks and sets and both are allowed call forward external and public to public trunks access is allowed.
This is technically tromboning, but I would have thought I had covered all the bases to get this working.