Hi all.
So, just as an update, our vendor states Mitel has a solution called Twinning. I know how to set that up now, HOWEVER it's not how the old system was setup.
On the old system, you'd simply activate call forwarding in the phone settings of the phones (5330 and 5330e) and then when someone called your DID or ext (regardless if an internal or external call origin), it would ring the forwarded line, and then dump back to internal voice mail. This was with call forwarding all, same as I am trying now (the other call forward options yield the same behavior).
Now, I've been comparing the current CoS to the old system's CoS, settings, etc, and for the life of me, cannot figure out how in the world that would have worked before. Currently, the forwarded line picks up for voicemail, which would make sense since the call would get handed off to them.
So, let me ask...how would that have been controlled, as the old system wasn't configured with hotdesking what soever. Twinning is too advanced to roll out right now for folks, so we want to stick to basics.
Seems like it should be a timer, but for the life of me, nothing I've tried works. Here are the current timer settings though for the CoS for our phone CoS (the ones the users are told by the mitel system to use):
Call Forwarding/Rerouting
Call Forward - Delay 0
Call Forward No Answer Timer 22
Call Forward Override No
Call Forwarding (External Destination) Yes
Call Forwarding (Internal Destination) Yes
Call Forwarding Accept Yes
Call Reroute after CFFM to Busy Destination Yes
Call Forwarding Reminder Ring (CFFM and CFIAH only) No
Disable Call Reroute Chaining On Diversion No
Follow Reroute on Disabled Forwarding No
Group Call Forward Follow Me Accept Yes
Group Call Forward Follow Me Allow Yes
Third Party Call Forward Follow Me Accept Yes
Third Party Call Forward Follow Me Allow Yes
Use Held Party Device for Call Re-routing Yes
Call Hold Timer 180
Ringing
Delay Ring Timer 10
No Answer Recall Timer 30
Ringing Line Select Yes
Ringing Timer 180
On the old system, No Answer Recall timer was set to 125, and call forward no answer timer was set to 13. I tried those settings and it still didn't work.
It's almost like the old system shouldn't have done what it did and the new system 'fixed' it.
It would be nice to know where this all needs to be applied and what needs to be applied as from what I can see it SHOULD work, but doesn't.
Does this need to also be somewhere on the CoS for PRI, and or IP trunks?