Hello Mitel Folks!
I'm hoping the community brains here can point me in the right direction, or help me brain storm a solution. My environment is running 8.1.3 MiCC. My organization would like to somehow implement conditional routing of queues based on varying severity of inclement weather closures or delayed openings. Possibility of 4 variable routes (All open, Open at 10am, Open at Noon, All Closed) etc.,
Right now we do DNIS based routing, all my numbers come into the DNIS check subroutine then branch out to the various sites/queues. Inside those subroutines we have the Mode of Operation toggled for an Emergency closure across the board, which works great to force an emergency closure (it plays a nice prompt letting people know we're closed due to weather or whatever).
Is there a way to implement some sort of variable check step that could be toggled on/off at a moment's notice that isnt using that Mode of Operation-Emergency? Could said variable be complex enough for 4 possible paths? Or can there be more than 1 mode of operation?
Thanks!!