Nupoint- call flow mailbox

[sunspark]

Hi guys;

does anyone know how to set up in Nupoint ,  a mailbox to announce only a message and not leave the possibility to the caller to record a message?

Thank you.

[johnp]

I would answer with a menu that allows only a single dtmf digit, set all press options to retry and hang up after timeout

[acejavelin]

The Call Director thing works fine... But back when they cost you a fortune for the  licenses and before everyone got one with every user licence, we would make a bare bones FCOS for this. FCOS makes Nupoint extremely flexible.

Sent from my Moto G (5) Plus using Tapatalk

[sunspark]

To use only message greeting i use fcos6.

Now i have a second issue.

Im not able to forward a call to external destination  in blind transfert.

Any idea?

[acejavelin]

To use only message greeting i use fcos6.

Now i have a second issue.

Im not able to forward a call to external destination  in blind transfert.

Any idea?

Does it work if you perform the same operation from an IP set? I assume it does... Then the issue is most likely the COR of the SIP extension in the 3300.

[ZuluAlpha]

To use only message greeting i use fcos6.

Now i have a second issue.

Im not able to forward a call to external destination  in blind transfert.

Any idea?

From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.

[sunspark]

To use only message greeting i use fcos6.

Now i have a second issue.

Im not able to forward a call to external destination  in blind transfert.

Any idea?

From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.

Hi Zulualfa

What is the difference bitween alternate and blind transfert?

Thanks

[sunspark]

To use only message greeting i use fcos6.

Now i have a second issue.

Im not able to forward a call to external destination  in blind transfert.

Any idea?

Does it work if you perform the same operation from an IP set? I assume it does... Then the issue is most likely the COR of the SIP extension in the 3300.

I use a mailbox for as call flow. For me we dont talk about sip extension.

[ZuluAlpha]

To use only message greeting i use fcos6.

Now i have a second issue.

Im not able to forward a call to external destination  in blind transfert.

Any idea?

From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.

Hi Zulualfa

What is the difference bitween alternate and blind transfert?

Thanks

I believe the Alternate Transfer waits for dial tone and allows you to perform another action if the call is not answered. A Blind Transfer will send the call to the destination regardless of status.

Where you put the number I'd also put S+[Digits to Dial]+H where S will flash the switchook and H will put the call on hold while it dials. Sometimes you can just do the number, but sometimes it doesn't work, whereas I always see the S+x+H method work.

[sunspark]

To use only message greeting i use fcos6.

Now i have a second issue.

Im not able to forward a call to external destination  in blind transfert.

Any idea?

From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.

Hi Zulualfa

What is the difference bitween alternate and blind transfert?

Thanks

I believe the Alternate Transfer waits for dial tone and allows you to perform another action if the call is not answered. A Blind Transfer will send the call to the destination regardless of status.

Where you put the number I'd also put S+[Digits to Dial]+H where S will flash the switchook and H will put the call on hold while it dials. Sometimes you can just do the number, but sometimes it doesn't work, whereas I always see the S+x+H method work.

I have a wired behavior (aleternate transfer) with or withouy your method.

When i make my choice (example press 1 ) i have 3s music and hold , then the external destination ring 1s (mobile phone ) then stop ringing.

[ZuluAlpha]

What is the No Answer Timeout value?

[sunspark]

To use only message greeting i use fcos6.

Now i have a second issue.

Im not able to forward a call to external destination  in blind transfert.

Any idea?

From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.

Hi Zulualfa

What is the difference bitween alternate and blind transfert?

Thanks

I believe the Alternate Transfer waits for dial tone and allows you to perform another action if the call is not answered. A Blind Transfer will send the call to the destination regardless of status.

Where you put the number I'd also put S+[Digits to Dial]+H where S will flash the switchook and H will put the call on hold while it dials. Sometimes you can just do the number, but sometimes it doesn't work, whereas I always see the S+x+H method work.

I have a wired behavior (aleternate transfer) with or withouy your method.

When i make my choice (example press 1 ) i have 3s music and hold , then the external destination ring 1s (mobile phone ) then stop ringing.

3 seconds

[ZuluAlpha]

I don't think that's giving it enough time to answer before its recalled. I would move it up to 24 or even 30 if you want to allow the mobile voicemail to pick up.

[sunspark]

Ok. I will try. But if it works. I dont want to keep call in hold 30 seconds. I want to transfert immediatly the call to external destination.

[sunspark]

I don't think that's giving it enough time to answer before its recalled. I would move it up to 24 or even 30 if you want to allow the mobile voicemail to pick up.

Hi ZuluAlpha,

I changed the no aswer timeout to 30second ( same behavior)

I call from my Mobile1 the mailbox then make choice 1 ( alternate transfer to extrnal destination Mobile2)

Behavior :

After making choice 1 from mobile1 i have continuous music on hold
im mobile2 i have 1second ring then nothing.