sarond, The way or COS are setup is they are applied to the user's account and not the phone/hardware. At least that's how I see it when I'm looking at the phone number/associated user account via MiVoice Business application. The COS I included earlier is actually what my account is tied to.
acejavelin, I rebooted my phone and I didn't see any kind of errors. After looking at the physical phone and going into Settings/About 5340e IP phone, I see the release, load, hardware rev, and icp rev. Where do I compare within the phone system itself to locate the firmware?
Again, I apologize, I'm still very new to the Mitel phone system.
Thank you