Author Topic: System backup issues  (Read 2793 times)

Offline dan231

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System backup issues
« on: November 01, 2017, 02:33:36 PM »
Since I have switched to a Win10 pc (from win7), the download of the programming db backup fails.  I can do a database backup, but when I select everything, it fails during Voice Data save.
I am preforming the backup through the miVice office 250 System Admin & Diag client.


Offline berkley

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Re: System backup issues
« Reply #1 on: November 02, 2017, 06:49:49 AM »
I had the same problem from time to time. I run as administrator and haven't had it fail but once.

Offline Tech Electronics

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Re: System backup issues
« Reply #2 on: November 02, 2017, 06:55:14 AM »
dan231,

What version of SA&D are you running? The latest is 6.2.82.0 and I don't have any issues at all.

Thanks,

TE

Offline dan231

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Re: System backup issues
« Reply #3 on: November 02, 2017, 08:45:14 AM »
6.1.4.56 --> I will ask for an updated version.  Thanks!

Offline Tech Electronics

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Re: System backup issues
« Reply #4 on: November 02, 2017, 08:50:11 AM »
dan231,

Don't confuse DB Programming version with SA&D version. The number you gave is your DB Programming version. The SA&D version can be found by going to the ? > About and look at the top prior to Installed Components.

Either way, you do not have the latest SA&D version most likely. All you need is the SA&D version and your DB Version will work with it. Although not all of the features will always work with all versions of Installed Components you shouldn't have that issue.

Thanks,

TE

Offline dan231

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Re: System backup issues
« Reply #5 on: November 02, 2017, 08:52:29 AM »
Ah - great.  thank you for that.  In About.  I have 6.1.56.0.
This IS above the box that lists all installed components

Offline Tech Electronics

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Re: System backup issues
« Reply #6 on: November 02, 2017, 08:58:47 AM »
dan231,

Once your vendor sends that to you then just install it normally and if it asks if you want to installed whatever version of DB Programming came with it then just say no and everything else will be fine.

Personally I have never run into that issue so hopefully this will fix it for you; let us know.

Thanks,

TE

Offline acejavelin

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Re: System backup issues
« Reply #7 on: November 02, 2017, 09:58:29 AM »
We have had a few Windows 10 machines that have had issues... the fix has been to do a complete uninstall, disable Windows Data Execution Prevention, and reinstall MSA&D (typically the 64-bit version).

I don't know why this fixes it, disabling DEP shouldn't matter for this application, but it seems to. I don't recall having to do this in the last year though, so it might be a version thing.

Offline dan231

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Re: System backup issues
« Reply #8 on: November 02, 2017, 01:22:30 PM »
how long is the voice data backup process typically?

I did what you suggested, I only have the 1 .exe application, so I can't choose 64-bit and the system backup is pretty fast.   It has been running for 22 minutes now

Offline acejavelin

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Re: System backup issues
« Reply #9 on: November 02, 2017, 08:08:01 PM »
how long is the voice data backup process typically?

I did what you suggested, I only have the 1 .exe application, so I can't choose 64-bit and the system backup is pretty fast.   It has been running for 22 minutes now
Depends on the size of the recordings (including voice mail messages)... I've seen it take from 20 minutes to over an hour, and it seems to be doing "nothing" at all.

Offline DND ON

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Re: System backup issues
« Reply #10 on: November 02, 2017, 10:21:06 PM »
Depends on the size of the recordings (including voice mail messages)... I've seen it take from 20 minutes to over an hour, and it seems to be doing "nothing" at all. 

Especially at 4:30 on a Friday afternoon.

Offline dan231

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Re: System backup issues
« Reply #11 on: November 03, 2017, 01:04:04 PM »
still fails at voice.  :'(

Offline Tech Electronics

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Re: System backup issues
« Reply #12 on: November 03, 2017, 01:24:44 PM »
dan231,

So, after updating to the latest version it still fails? Did you try the other solutions along with updating it?

Thanks,

TE

Offline dan231

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Re: System backup issues
« Reply #13 on: November 03, 2017, 01:47:03 PM »
dan231,

So, after updating to the latest version it still fails? Did you try the other solutions along with updating it?

Thanks,

TE

I am still unable to get a newer version.  My tech support contact is not getting back to me on that.  I uninstalled and reinstalled as acejavelin suggested.

Offline Tech Electronics

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Re: System backup issues
« Reply #14 on: November 03, 2017, 02:01:19 PM »
dan231,

Ah, well when you get the new version just go ahead and install it with or without the new DB Programming version and then give it a shot. If that doesn't work then try acejavelin's advice.

I also always install software as an Administrator so you may want to make sure that is done as well.

thanks,

TE


 

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