Author Topic: MiVoice Office 250 ACD solution (Read 1995 times)

jmarcwsp1 · « **on:** October 03, 2017, 04:19:59 PM »

Is CSM still the best solution? Does it offer Whisper Coaching?

jmarcwsp1 · « **Reply #1 on:** October 04, 2017, 05:08:50 AM »

Is the MiContact Center Office the replacement for CSM- Customer Service Manager aka Contact Center Suite?

619Tech · « **Reply #2 on:** October 06, 2017, 02:40:28 PM »

Use CSM with Office 250 (HX)
Use MiCC with Business (3300)

jmarcwsp1 · « **Reply #3 on:** October 06, 2017, 02:43:30 PM »

Its my understanding that CSM is no longer available as a new package.

Tech Electronics · « **Reply #4 on:** October 07, 2017, 10:07:54 AM »

jmarcwsp1,

They are moving all of the CSM functions over to Phone Manager to have an All-In-One solution; at least that is the plan as I understand it.

Thanks,

TE

NTEDave · « **Reply #5 on:** October 12, 2017, 08:00:25 AM »

In the UK CSM is now known as MiContact Centre Office.

But they are Moving it to Mitel Phone Manager, you can already get the Historical Reports so they are about a quarter of the way there.

Mitel Forums - The Unofficial Source

News:

Author Topic: MiVoice Office 250 ACD solution (Read 1995 times)

jmarcwsp1

MiVoice Office 250 ACD solution

jmarcwsp1

Re: MiVoice Office 250 ACD solution

619Tech

Re: MiVoice Office 250 ACD solution

jmarcwsp1

Re: MiVoice Office 250 ACD solution

Tech Electronics

Re: MiVoice Office 250 ACD solution

NTEDave

Re: MiVoice Office 250 ACD solution