Hi,
We have recently upgraded one of our systems to MiVoice Business 8.0 SP2.
Since then, 5312's seem to refuse to display the caller ID, its just blank when there is an incoming call. I have tested with a 5320 and it displays the number correctly.
Ive been looking at the Class of Service options but its not clear what could be causing the issue as all of the settings have been carried across from the previous version.
All calls are coming over SIP. Display settings on CoS are set to the following:
Display
After Answer Display Time
Calling Name Display - Internal - ONS Yes
Calling Number Display - Internal - ONS Yes
Display ANI/DNIS/ISDN Calling/Called Number Yes
Display ANI/ISDN Calling Number Only Yes
Display Caller ID on multicall/keylines Yes
Display Caller ID On Multicall/Keylines Timer 5
Display Caller ID On Single Line Displays For Forwarded Calls No (tried changing this to yes but didnt make a difference)
Display Dialed Digits during Outgoing Calls Yes
Display DNIS/Called Number Before Digit Modification No
Display DNIS on Key Label No
Display Held Call ID on Transfer No
Display Transfer Destination on Recall No
Hot Desk External User - Display Internal Calling ID No
Maintain Ringing Party During Recall No
Non-Prime Public Network Identity No
Originator's Display Update In Call Forwarding/Rerouting No
Prefer Call Forwarding/Rerouting Information No
Prefer Name for Call Information No
Suppress Delivery of Caller ID Display between Sets No
Suppress Delivery of Caller ID Display between Sets - Override No
Suppress Display Of Account Code Numbers No
Suppress Redial Display No
Any help or advice would be greatly appreciated!
Cheers
Martin