Good Afternoon,
Hoping I can get an idea from the brains here. I have a password conflict issue with a user and their MiCollab account.
We have a MAS cluster with MiCollab 7.3, with IDS tied to Active Directory. One user apparently used the 'Change Password' option in the MiCollab client. Now whenever MiCollab launches for them, the client prompts them to change their password. They have tried every combination they know of, and when they called our Helpdesk they subsequently changed her AD password, uninstalled/reinstalled the client to no avail.
When I got the ticket escalated to me, I went through the same steps as the Helpdesk, and even blew out her MAS profile and rebuilt her (resynched from the directory services etc.,). Still no change .. whenever she launches MiCollab (even on a different PC) the client stops her at the Change Password dialogue box.
Is there anything I should look at deeper in MAS, or in the workstation somewhere to force MiCollab to ignore the previous pw change attempt and to go back to using her AD credentials?
Thanks,