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Author Topic: Finding what feature is enabled on phone?  (Read 900 times)

Offline BlackSunshine

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Finding what feature is enabled on phone?
« on: August 22, 2017, 10:08:53 PM »
Had a customer call this morning with phone not ringing.   I believe it had DND enabled but they said not.  What is the best way to see what feature is enabled in system admin /diagnostic.  I was able to get the to do feature 394 to fix
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Offline DND ON

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Re: Finding what feature is enabled on phone?
« Reply #1 on: August 22, 2017, 11:05:19 PM »
In database programming, look at the station flags to see which are enabled. In System Monitoring, look under the Resource & Device Info tab to see if the phone is in DND or logged out of an ACD. You can also reset a phone remotely there.
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