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MiVoice Office 250/Mitel 5000
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Finding what feature is enabled on phone?
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Topic: Finding what feature is enabled on phone? (Read 914 times)
BlackSunshine
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Finding what feature is enabled on phone?
«
on:
August 22, 2017, 10:08:53 PM »
Had a customer call this morning with phone not ringing. I believe it had DND enabled but they said not. What is the best way to see what feature is enabled in system admin /diagnostic. I was able to get the to do feature 394 to fix
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DND ON
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Re: Finding what feature is enabled on phone?
«
Reply #1 on:
August 22, 2017, 11:05:19 PM »
In database programming, look at the station flags to see which are enabled. In System Monitoring, look under the Resource & Device Info tab to see if the phone is in DND or logged out of an ACD. You can also reset a phone remotely there.
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Finding what feature is enabled on phone?
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