Author Topic: 5340 phone only getting DHCP if on 192.168 network  (Read 979 times)

Offline tommyclowers

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5340 phone only getting DHCP if on 192.168 network
« on: August 17, 2017, 02:53:21 PM »
We just installed a few 5340's, if they are on teh 192.168 network they pull a DHCP address no probelm, if they are on 10.#.#.# they do not pull a DHCP address and just sit at the DHCP discovery screen. I'm at a loss because our other phone models work on the 10.#.#.# network (5212, 5224, 5235). DHCP Scope options are the same for both networks as far as I can tell


Offline ZuluAlpha

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Re: 5340 phone only getting DHCP if on 192.168 network
« Reply #1 on: August 17, 2017, 03:25:11 PM »
There's a lot going on here. How are those networks segmented and how is DHCP served on each one?

Offline tommyclowers

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Re: 5340 phone only getting DHCP if on 192.168 network
« Reply #2 on: August 17, 2017, 05:01:33 PM »
issues resolved.
 In DHCP scope- scope options - 125 mitel - the vlan option was set, removing the vlan hex value fixed the issue


 

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