We have a customer who wants his readerboards in Contact Center to show in PT and reset at midnight PT. The issue is that the cloud system hosting all of their applications is in ET. The customer has 2 locations, one in ET and one in PT. Their default location was the ET time zone so the systems were all configured as ET. We attempted to change the Site in YourSite Explorer to PT and also change the timezone on the computer that runs MiCC to PT, but the readerboard stats still clear the stats at 9pm PT (12am ET).
Is there a best practices for systems running in different time zones for this specific scenario? Thanks in advance for your time.
