There both 3300 systems but the software version is different 7.0 and 7.2.
Yeah, I didn't have them press the key again after the call disappears. When I was testing I sat on hold for almost 5 minutes and the call never rang back. However, location A states that the caller does come back but after almost 10-15 minutes on hold. I will check the maintenance command today and see what I get.
Are the same lines used in all outside world call scenarios? So, if you call location A direct from the outside world, is there any difference in where the call comes in compared to it being a Call Center call?
Yes, if you call location A directly it comes in via the PBX on site at location A. In that scenario the on hold works just fine. It's only when being transferred in from the call center.