Class of Service Option

[pakman]

Hello,

I have an issue where if you call location A and the employee picks up and tries to transfers the customer to an employee at location B, if that employee at B doesn't pick up instead of going to their voicemail box it rings back the original employee at location A.

I think this would be a COS option but I cannot figure out which one. If anyone could asset me that would be great.

Thanks

[ralph]

It's the No Answer Recall timer.  Set it longer than the call forwarding timer.
Check the transferring station and the IP trunks.

Ralph

[pakman]

Thanks Ralph!