Generating a report for missed calls

[renantea]

Hello,

Is there a way to generate a report of missed calls for an extension from a certain date using the Communications Director web console? Currently, I only generate missed calls by manually going to the extension itself using the Call History button.

Thanks!

[x-man]

Depends on how long ago and how busy your switch is.

In the maintenance console you can do a maintenance command to list calls . Not sure you can do it by date though.

Or you can telenet to port 1725 with something like putty and copy the output to a file as it downloads all the calls into a text file as well as the screen output. You can then search this for the date or extension number (be aware you need to set putty up to save to file BEFORE you log into the switch). I think the 3300 stores 2000 records before it overwrite.

Make sure you have SMDR set up correctly as well as its a bit light on what and how it displays in default setup mode.

[VinceWhirlwind]

logsys read <logname> all match <string>
 
I don't know if you can filter it down to missed calls.
The controller keeps the last 20,000 entries. So on a busy controller you only have a few days in there.

[ralph]

Logs re smdr old 1 will show you how far back your call records go.

If your date range is after that then you can enter this:
logs re smdr all ma <extension>

Copy and paste the results into a spreadsheet or save it in text file as "extension.csv" then import it.
Filter on the records that have "***" in them.  That is the No Answer Flag.  If you see a "B" at the end of the record, that means it wasn't answered because the extension was busy.

Ralph